As global competition continues to intensify, manufacturers are seeking new ways to meet the changing needs of the marketplace. Forward-thinking players are counting on shop-floor automation to drive operational efficiency and raise product quality. They know that the future of their enterprise lies in a future-ready factory. Isn’t a good ERP solution good enough for …
Continue reading “Manufacturing Execution System (MES) – An Essential for Factory Efficiency”
Loyalty in the Age of Hyper-Personalization Price, attention, delivery speed, quality, service – the parameters for brands to compete are many and to say it’s a battle out there to gain customer loyalty is an understatement; it’s pure savagery! Customers today openly scrutinize and share unforgiving opinions influencing a huge number of people, thanks to …
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The term Social Determinants of Health (SDOH) refers to the social, economic, environmental, and demographic factors that influence health outcomes. These are “the conditions in which people are born, grow, work, live, and age, and the wider set of forces and systems shaping the conditions of daily life.”1 These are also the non-medical factors that could …
Continue reading “Role of SDOH in the Context of Quality Improvement”
The world today is flush with touch technology and IoT-enabled devices. The perception is that nothing is off limits when it comes to interactive experiences. Mobiles and laptops that were once considered enablers of experiences are today perceived as barriers for seamless and immersive interactions. Multisensory environments that allow for delightful customer interactions are going …
Continue reading “Smart Spaces – Taking Customer Interactions to the Next Level”
As networks jumped several Gs and inched towards 4G connectivity and beyond, a world of new opportunities was thrown open. Connected Fleet Management is one such opportunity and it brings a competitive edge to businesses by transforming logistics. There is nothing new about use of technology such as GPS in connected fleets. The change? Ability …
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How to manage the fuel bill? In the airline business, Air Turbine Fuel (ATF) costs constitute an average 25%-30% of overall Operation Costs. That makes it the single largest operating cost component that impacts the bottom line. The contribution of fuel cost varies largely subject to fluctuations in crude oil prices & US$-linked exchange rate. …
Financial institutions and their customers have always been partners in each other’s progress. But customer experience is a crucial factor in the success of their business. A study revealed that 50% of customers are willing to remain loyal to their bank, albeit the choices many. This loyalty is dependent on banker’s ability to analyze and …
Continue reading “What’s Consumer Behavior Got to Do with Digital Banking?”
It’s not uncommon to see employees sipping a cuppa to release their stress at work. But what happens if robots become co-workers? Is that a cause for concern? Not really! According to a Gartner study, by 2023, over 30% of operational warehouse workers will be supplemented, not replaced, by collaborative robots. Enterprises across verticals are …
Continue reading “Essentials of Flexible Supply Chain that Evolve at the Business speed”
The retail landscape has changed considerably in the last few years, forcing businesses to transform their sales strategy to stay afloat. Organizations are compelled to lean on newer technologies to increase sales. The change is also a result of consumers preferring online shopping to offline. Here are a few trends: Faster Shipping According to Forbes, …
Continue reading “Technology-Led Trends in the Retail Landscape”
This might sound farfetched but it’s true: A gifting company opted to return 70% of its profits to its customers in the form of rewards. The result: It went on to become one of the fastest growing ecommerce businesses in the region, with a massive base of loyal customers. It’s true that reward points make …
Continue reading “Next Gen Loyalty Solutions | ITC Infotech”
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